We believe that generally speaking people who do not require care or do not have a relative who receive care, know very little about services and what can be offered and what to expect.
Homecare is a home based service for people who are aging, have disabilities, are suffering from a long term illness who require support with daily living.
Homecare is essentially a service which supports people to live independently in their own home who without support would require Residential Care. Whilst there is a need for Residential and Nursing Care Homes, we firmly believe that everybody has the right to choice and if they wish to be cared for at home, then they should be allowed to stay at home.
We have collated some information to help you understand what will happen when you or a loved one receives care services. If there is anything you are unsure of that hasn't been included please use the contact page of the website and send us a message.
Hopefully, when you contact us to discuss a package of care you will know what is you require or a rough idea, this will include how many visits a day, or week, at what time and for the duration of each visit
Angelcare can change care packages as they progress, so if things aren't working how you would like them to, the package can be changed.
Some people have a larger package to start with, to 'cover all bases' then reduce it later. Other people start smaller and increase as need changes or as the person receiving the care starts to accept and get used to the carers visiting.
Once you have made contact with Angelcare and we have agreed to provide services to you or your loved one, we will come out to undertake an 'Assessment', this is where we go through the needs of the person receiving the service, their wishes and preferences
We use this information to create a plan of care, usually referred to as a 'Care Plan'. The Care Plan will stay in the home of the person receiving the service, the carers will use this for reference so they know what should be done at each visit and how the client likes things to be done.
Once the Care Plan has been created the service will start. It is likely that a start date will have been agreed prior to the Assessment being undertaken, the assessment can be done very close to the start date or even on the start date its self, in some circumstances the care plan may be done retrospectively, this is normally when we take on packages of care in an emergency.
This will vary on case by case, some people who use our service pay us 100% of the care charge directly, other people's care are managed through the council. It is likely prior to your first contact with us, you will know who is paying for your care. If the council is paying for your care on your behalf, there will be a Financial assessment undertaken to decide if you have to contribute towards your care charges.
Working out care charges can be a very complicated, we have listed a few key elements that will help you understand in more detail your position although it won't provide you with an exact cost of care figure.
You don't have to pay for your care if you fit into one of these 3 categories; You are suffering from Creuzfeldt Jacom Disease, You are in receipt of 100% Continuing Healthcare Funding, You are receiving aftercare under Section 117 of the Mental Health Act.
The council sets a maximum care charge, this is currently £380 per week, so if your care charge exceeds this you won't pay more than £380.
The golden figure everyone wants to know is, how much do I have to have in capital to not receive any help towards my care charges? This is currently set at £23,250. If you have any more than this figure, you will be expected to pay the full cost of your care or the maximum care charge (£380 per week) whichever is the lesser.
It is worth noting that the charging for Homecare (community care) differs from charging for Care homes.
The threshold is the same, but other indicators make up your assessed charge, and there will be 3rd party (top up fees) to consider.
As charging is very complicated, we are in the middle of devising a cost of care calculator, if you want to be one of the first to receive it, click here